Thank you for shopping at HONG KONG MUJIE TECHNOLOGY CO.,LIMITED! We hope you are delighted with your purchase. However, if you are not fully satisfied, we are here to help.
Returns
- We accept returns within 30 days from the date of purchase.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Certain types of items, such as custom or personalized products, may not be eligible for returns unless they are defective or damaged.
How to Initiate a Return
- Contact Us: Please email us at [email protected] with your order number and the reason for the return.
- Return Authorization: Once your return request is reviewed, we will send you a Return Authorization and instructions on how to return your product.
- Ship the Item: Pack the item securely in its original packaging, and ship it to the following address:
11/F., TIN WUI INDUSTRIAL BUILDING,NO. 3 HING WONG STREET, TUEN MUN, NT.
Refund Process
- Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment, within a certain amount of days, depending on your card issuer’s policies.
Non-Returnable Items
- Sale items and gift cards are non-returnable.
- Items that are damaged or show signs of wear cannot be refunded or exchanged.
Shipping Charges
- Shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the item was defective or incorrect.
Exchanges
- We currently do not offer direct exchanges. If you wish to exchange an item, please return it and place a new order for the desired product.
Defective or Damaged Items
- If the product you received is defective or damaged, please contact us immediately via email at [email protected]. We will assist you with the return or exchange process and ensure you are provided with a satisfactory solution.